Frequently Asked Questions

How does escrub247 work?

escrub247 is a curated online marketplace for home & office cleaning services. We work with background-checked, experienced cleaners in major towns and cities across the United Kingdom. This is a powerful platform that aims to match your cleaning requirements with an professional cleaner by providing a quick, simple and secure 24/7 booking process which allows you to book a service either in advance or on the same day.

Why should I book a cleaning job with escrub247?

We continuously strive to provide you with the most convenient way to get a clean & comfortable environment for your home & office. We eliminate barriers in the access to cleaning services by offering an easy & secure way to book a cleaning appointment with a quick-to-submit booking form. Our “100% satisfaction guarantee” policy gives you peace of mind when scheduling a cleaning appointment.

What is the difference between escrub247 and a cleaning agency?

escrub247 is not a cleaning agency that assigns cleaners to specific orders. escrub247 is a powerful platform that aims to match your cleaning requirements with an expert by providing a quick simple and secure 24/7 booking process which allows you to book your either in advance or on the same day. At the same time, escrub247 also acts as a 3rd party provider that ensures the quality of services, peace of mind and safety for both customers and cleaners.

What about safety

Both Clients’ and service providers safety is escrub247 top priority. Before joining the escrub247 platform, service providers must provide escrub247 with adequate criminal check certificates or apply for one if never done before. Being a 3rd party agent, escrub247 only cooperates with individuals with no prior criminal records.

What about insurance and the guarantee?

PLEASE BE ADVISED THAT OUR LIABILITY IS LIMITED FOR DAMAGE BY THE COST OF YOUR CLEANING AND WE ASSUME NO LIABILITY FOR DAMAGE OR LOSS OF ITEMS THAT ARE NOT SECURED PROPERLY OR THAT WERE DAMAGED PRIOR TO OUR CLEANING. (Example: heavy pictures hanging from thumbtacks, any type of floating shelves, etc.) Items of value, (monetary or sentimental) should be stored away and dusted & cleaned by the owner. In the unlikely event that something is damaged you will be required to contact our support team immediately in order to submit a formal claim request through our insurers. Our insurance covers any damage or missed items with the cost over £250. Anything below this price will be covered from the cleaner’s payment.

What is the Cancellation Policy?

We believe that time is valuable for everyone, therefore our Cancellation Policy applies to both our clients and our service provider. When you cancel a job a few hours before the start time or at the last minute, cleaners lose their income and it disrupts their schedule. Your cancellation fees provide compensation to the cleaners. Please read our Cancellation Policy before cancelling a booking.

Who are the Service Providers?

Service Providers are private individuals who have access to the eescrub247 platform and accept cleaning work via the eescrub247 app. Before joining the escrub247 platform, cleaners must provide escrub247 with adequate criminal check certificates or apply for one if never done before. Being a 3rd party agent, escrub247 only cooperates with individuals with no prior criminal records. Cleaners are also trained to follow escrub247’s cleaning standards and general rules.

How are the clients matched with the Service Providers?

When you make a booking with escrub247, your order becomes available for all service Providers who have access to the escrub247 platform. Service Providers decide themselves what jobs to accept. Sometimes they may ask for a different times than the ones booked by the client. In this case we contact the client and reschedule the booking so it is suitable for both parties.

Do I need to be at home during the cleaning?

When you make a booking, you’ll be able to leave comments if you are “not going to be at home”. However, someone should give the cleaner access to the property prior to the cleaning. Also, be aware that if you are not at home, it might be difficult to prove that the cleaning didn’t meet your expectations because you had no chance to check the job at the place before the cleaner left your home. Please bear in mind that if the cleaner is not able to get inside the property, you may be charged according to our Cancellation Policy.

Where can I provide feedback?

You can provide feedback on yelp, Google ad and facebook. You can also email us your feedback on

How do I make a booking?

Bookings can only be completed via our website and the payment is made via our secure payment provider. The booking process is very simple and only takes a few minutes to complete. To make a booking, we ask for some personal details (your name, phone number, your address) and your payment information (we accept payment by credit or debit card only). Please be aware that we will only charge you when the cleaning has been completed. However, when you make a booking, we will block out the estimated amount on your card to be sure your payment will be processed. After the cleaning, the final cost is charged to your card details, and the difference between the estimated and factual amount will be reflected as a refund or extra charge on your account.

Do I need to supply the vacuum or cleaning products?

If you do not have your own equipment, please request a cleaner to provide a hoover and a mop while placing an order. You will be charged additionally for an order with the equipment. As for the products, service providers will bring own products if you purchase it as an add-on. Service providers have all the required cleaning products for all different types of surfaces. These products work well on most surface types. However, some surfaces/stains may require specialist-cleaning products. In such cases, we cannot guarantee our cleaning products will be suitable for this.

Do you use eco-friendly cleaning products?

Yes, we do! Part of our commitment as a member of the community is not to harm the environment. That’s why we use only eco-friendly products which do just as good a cleaning job as traditional chemical cleaning products. If you prefer that we use traditional chemical products, just let us know when you book.

Do you clean homes that have pets?

Yes, we do! When you set up your online booking, please let us know the name and species of your pet and anything we need to know to make sure our service provider know what to do while she or he is in your home.

Will I receive reminders for single, recurring, or pre-paid bundle cleaning services?

When you book online or call us, you can select to receive a text message or email before each scheduled service. We typically send reminders one day and two hours before each cleaning appointment.

What if I’m not happy with the work you do for me?

Our reputation is our most valuable asset, so we offer a 100% satisfaction guarantee. If you’re not satisfied, please contact us and we’ll issue a full refund or make it right with a do-over.

How long will it take to clean my home or commercial facility?

Our time on-site will be based on the level of cleaning you select and the extras (if any) you order. We ensure and guarantee the quality of our service. If you aren’t satisfied, we’ll come back and make sure to address your concerns. 99% of our customers are repeat customers.

How do I re-schedule or cancel a booked cleaning?

Rescheduling or cancelling is one click away. Or simply call us at or email us and we’ll update your booking. It just takes a few seconds and we’ll send you an updated booking confirmation. Our email service reminders can include a Reschedule and/or Cancel button which allows you to instantly reschedule or cancel your booking within pre-established periods prior to each service.

Can I set up repeat visits?

Yes, and you’ll save when you do. For each of our services you can select and schedule either recurring appointments or purchase pre-paid bundles and save instantly. Check out our home cleaning savings on our Live Pricing & Real-Time Booking Pages.

How do I pay for the cleaning?

We accept debit and credit cards only. Payment is made on our website via a secure 3rd party provider. Funds will only be taken from your card once the job has been completed. However, please note that as soon as the booking is confirmed, the estimated amount of the job is pre-authorised on your card to be sure the payment will go through after the cleaning job is completed.

Can I pay for Cleaning by cash?

We accept debit and credit cards only. Cash is not accepted in order to make the process safe and transparent.